This Privacy Policy describes in detail our policy and practices regarding
our collection, use and disclosure of your personal data. We understand that
providing information online involves a great deal of trust on your part. We
take this trust very seriously, and make it a high priority to ensure the
security and confidentiality of the personal data you provide us when you
visit our Website or use our services.
Overview:
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This Privacy Policy provides for the practices for handling and securing
user's Personal Information (defined hereunder) by InstaHoliday and its
affiliates.
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This Privacy Policy is applicable to any person (‘User’) who purchase,
intend to purchase, or inquire about any product(s) or service(s) made
available by InstaHoliday through any of InstaHoliday’s customer
interface channels including its website, mobile site & offline channels
including call centres and offices (collectively referred herein as
"Sales Channels").
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For the purpose of this Privacy Policy, wherever the context so requires
"you" or "your" shall mean User and the term "we", "us", "our" shall
mean InstaHoliday. For the purpose of this Privacy Policy, Website means
the website(s) and mobile site(s).
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By using or accessing the Website or other Sales Channels, the User
hereby agrees with the terms of this Privacy Policy and the contents
herein. If you disagree with this Privacy Policy please do not use or
access our Website or other Sales Channels.
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This Privacy Policy does not apply to any website(s), mobile sites and
mobile apps of third parties, even if their websites/products are linked
to our Website. User should take note that information and privacy
practices of InstaHoliday’s business partners, advertisers, sponsors or
other sites to which InstaHoliday provides hyperlink(s), may be
materially different from this Privacy Policy. Accordingly, it is
recommended that you review the privacy statements and policies of any
such third parties with whom we interact.
Collection of your personal data:
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Personal data means any information about an individual from which that
person can be identified, addresses, date of birth, password and payment
information. We collect your personally identifiable information
including but not limited to your (i) name; (ii) e-mail address; (iii)
contact number; (iv) residential address; (v) credit/debit/bank account
details; (vi) internet protocol (“IP”) address, in the following
circumstances:
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When you make a reservation, or opt for a package from our Website
or through the aid of our customer service team;
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When you register with us, make a requisition for information
pertaining to holiday packages, subscribe to our newsletters, enter
competitions, share with us your experience or provide any other
details in relation to a holiday package availed by you, send us
queries or register for promotions;
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When you participate in surveys or provide us your feedback; and
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When you engage with us in any online or offline event or portray
your interest on any page hosted by us on a third-party platform or
location or voluntarily provide your details for our promotions.
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While you can browse certain sections of our Website, prior to
registering as a member, certain activities (such as placing an
order) requires mandatory registration. We may use your contact
information for sending you
• Offers based on your previous orders and your interests,
• Payment reminder notices,
• Travel vouchers
• Updates on the travel sector through our newsletters.
In the event, you do not wish to receive such information, you may
unsubscribe through the facility in the email message you receive.
How we use personal data:
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We use personal information to provide the services that you request. To
the extent we use your information including personal information to
market our services to you, we will provide you the ability to opt-out
of such uses.
We may use your personal information for the following purposes,
including but not limited to:
i. Resolve disputes;
ii. Troubleshoot problems;
iii. Promote a safe service;
iv. Collect fees owed to us;
v. Cater to consumer interests while providing our services;
vi. Inform you about online and offline offers, products, services, and
updates;
vii. Customize your experience;
viii. Detect and protect us against error, fraud and other criminal
activity;
ix. Enforce our terms and conditions;
x. Conduct research and analysis for improvising customer experience;
xi. To conduct periodical audit;
xii. Contact you to send important information or notices etc. and as
otherwise described to you at the time of collection.
Marketing Promotions:
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Marketing promotions, research and programs help us to identify your
preferences, develop programs and improve user experience. InstaHoliday
frequently sponsors promotions to give its Users the opportunity to win
great travel and travel related prizes.
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Personal Information collected by us for such activities may include
contact information and survey questions. We use such Personal
Information to notify contest winners and survey information to develop
promotions and product improvements.
Use of Demographic and Profile Data:
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In our efforts to continually improve our product and service offerings,
we may, from time to time, collect and analyses demographic and profile
data about your activity on our Website. We identify and use your IP
address to help diagnose problems with our server, and to administer our
Website.
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Your IP address is also used to help identify you and to gather broad
demographic information. We may occasionally ask you to complete
optional online surveys, which may require you to provide your contact
information and demographic information (like zip code, age, or income
level). We use this data to tailor your experience at our Website,
providing you with content that we think you might be interested in and
to display the relevant content according to your preferences
With whom we share your Personal Information:
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We may share the personal information, obtained from you, with our other
corporate entities and affiliates to:
i. Help detect and prevent identity theft,
ii. Fraud and other potentially illegal acts;
iii. To facilitate joint or co-branded services that you request where
such services are provided by more than one corporate entity.
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Those entities and affiliates may not market to you as a result of such
sharing of personal information by us, unless you explicitly opt-in. We
may disclose personal information in the following circumstances:
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If required to do so by law or by law enforcement offices for
investigating any civil or criminal offences; or
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If such disclosure is reasonably necessary to respond to subpoenas,
court orders, or other legal process, or
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To enforce our terms of the Policy; or
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To respond to claims that an advertisement, posting or other content
violates the rights of a third party; or
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To protect the rights, property or personal safety of the users of
our Website or the general public.
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We may share our data, including personally identifiable information
about you, with our parent and/or subsidiaries or business partners that
are committed to serving your online needs and related services,
throughout the world.
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Such data will be shared for the sole purpose of enhancing your browsing
experience. To the extent that these entities have access to your
information, they will treat it as protectively as they treat
information they obtain from their other members.
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You should expect that we would share some or all of your information in
order to continue to provide the service and the entity with which such
information is being shared, will be required to follow this Policy with
respect to your personal information.
How long we keep your personal data:
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We will only retain your personal data for as long as necessary to
fulfil the purposes we collected it for, including for the purposes of
satisfying any legal, accounting or statutory reporting requirements
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To determine the appropriate retention period for personal data, we
consider the amount, nature and sensitivity of the personal data, the
potential risk of harm from unauthorized use or disclosure or your
personal data, the purposes for which we process your personal data and
whether we can achieve those purposes through other means and the
applicable legal requirements.
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We may retain certain information subsequent to the closing of your
account, for example if it is necessary to fulfil our legal obligations
or to exercise, to maintain security, to prevent fraud and abuse and to
defend or enforce our rights.
Cookies:
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Cookies are small files stored on your hard drive that assist us in
providing services customized to your requirements, interests and
preferences. Third party vendors such as www.google.com (Google) may use
cookies to serve advertisements based on your visits to this website.
You may visit the website of the third party and choose to opt out of
the use of cookies for interest-based advertising, if the third party
offers such an option.
How we protect your personal data:
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InstaHoliday takes the protection of your Customer Data seriously but,
unfortunately, the transmission of information via the internet is not
completely secure. Although we will do our best to protect your Customer
Data, we cannot guarantee the security of your Customer Data transmitted
through any channel, such as the Website; any transmission is at your
own risk.
Notification of Modifications and Changes to the Policy:
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We reserve the right to change the terms of the Policy from time to
time, as seem fit, without any intimation to you, and your continued use
of the Website will signify your acceptance of any amendment to these
terms. You are therefore advised to re-read the terms of the Policy on a
regular basis. Should it be that you do not accept any of the
modifications or amendments to the terms of the Policy, you may
terminate your use of our services immediately.
Sharing of travellers’ photos and videos:
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By voluntarily submitting your travel photos or videos to InstaHoliday
after availing our services, either on our Website or through email or
any other medium of communication to us, you grant to InstaHoliday, a
non-exclusive, perpetual, worldwide, royalty-free, transferable, and
sub-licensable, license to edit, telecast, re-run, reproduce, use,
syndicate, print and distribute the materials you submit, or any portion
thereof, in or in connection with InstaHoliday and any of its
affiliates’ websites, programming, platforms (the manner, mode and
extent of which are subject to change without notice to you), in any
manner, and in any medium or forum.
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You represent and warrant to InstaHoliday that you have the full legal
right, power and authority to grant the aforementioned license to
InstaHoliday. You further agree that your submission(s), and the
exercise of the rights granted herein, pursuant to the aforesaid terms,
do not and will not violate any applicable laws or regulations, or cause
a breach of any agreement(s) entered by you with any third parties, and
that none of the submission(s) will infringe any copyright, invade any
right of privacy, right of publicity, contain any libellous or
slanderous material, or infringe or violate any other intellectual
property right or other right (including common law rights) of any other
person or entity.
Security Precautions:
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Our Website have stringent security measures in place to protect the
loss, misuse, and alteration of the information under our control.
Whenever you change or access your account information, we offer the use
of a secure server. Once your information is in our possession, we
adhere to strict security guidelines, protecting it against unauthorized
access.
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As soon as the you declare the intent to avail any of the services
offered by us on the Website, the Website, shall transfer the control to
a specified and authentic payment gateway [Razorpay] that takes your
credit card or debit card or other banking information and processes the
payment transaction.
Choice to Opt-Out:
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If you so desire, you may opt-out of receiving non-essential
(promotional, marketing- related) communications from us on behalf of
our partners, and from us, in general, after setting up an account. You
may also contact us, at [email protected], to unsubscribe to our
newsletters, publications or any other material.
Further, please note that all information, including personal
information provided by you is voluntary in nature. You may, at any
time, withdraw your consent, in accordance with this Policy.
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However, in the event you withdraw consent to provide information,
including personal information, you agree that you will no longer be
permitted to use our services.
You can also access, modify, correct and eliminate information provided
by you which has been collected by us.
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We will not retain any personal information for a longer period than is
required for the purposes for which the personal information may
lawfully be used or is otherwise required under any other law for the
time being in force. In the event you are not agreeable to the terms and
conditions under this Policy and you are presently availing our
services, we request you to kindly withdraw your consent or modify your
information, by writing to us, at [email protected].
Advertisement on website:
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We may use third-party advertising websites to serve advertisements when
you visit our Website. Such websites may use information including your
personal information in order to provide advertisements regarding goods
and services that may be of interest to you. We cannot confirm or
guarantee or take responsibility for the privacy practices or policies
of such third-party advertising websites.
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We disclaim any liability towards any losses due to privacy infringement
or other causes that you may suffer pursuant to access of such
third-party advertising websites. We encourage you to read the privacy
policies of the relevant third-party advertising websites prior to
accessing them.
Confidentiality:
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You further acknowledge that we may provide you certain information
(apart from information available on the Website which is under public
domain) which is designated confidential by us. You agree that you shall
not disclose such confidential information without our prior written
consent. Further, your information shall be regarded as confidential and
therefore, will not be divulged to any third party, unless if legally
required to do so to the appropriate authorities or otherwise permitted
in terms of this Policy.
Disclaimer:
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As a user of the Website you understand and agree that you assume all
responsibility and risk for your use of the Website the internet
generally, and the documents you post or access and for your conduct on
and off the Website. Your use of site is subjected to our Policy. If you
do not agree to this, we kindly request you not to use this portal.
Grievance Officer:
In case you have any grievance, please feel free to write to our Grievance Officer, are provided below:
Ms. Kavita D’Rozario
InstaHoliday.co.in
A unit of Kkavion Enterprise LLP
14C, Radhanath Chowdhury Road
Kolkata-700015, West Bengal, India
Contact: 033 2329 2329
Email: [email protected]